Privacy Policy

Effective Date: 05/09/2024

Hamod Mart (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

1. Information We Collect

Personal Data:
When you register with the app, we collect personal information that can be used to identify you, including your name, email address, phone number, billing and shipping address, and payment information (e.g., credit card details).

Device Information:
We may collect device-specific information, such as the type of mobile device you use, your device's unique ID, IP address, mobile operating system, and mobile Internet browser type.

Usage Data:
We collect information about your interactions with our app, such as the pages or screens you view, the actions you take (e.g., items added to your cart), and your search queries.

Location Information:
With your consent, we may collect and process information about your precise location (e.g., GPS data) to enhance your shopping experience.

2. How We Use Your Information

We may use the information we collect in the following ways:

  • To Provide Services: To process your transactions, manage your account, and deliver your orders.
  • Improve User Experience: We analyze how you interact with the app to make improvements to the app’s layout, functionality, and content.
  • Customer Support: To respond to your inquiries, fulfill your requests, and provide technical support.
  • Marketing Communications: With your consent, we may send promotional messages, offers, and updates related to products and services you might be interested in.
  • Security and Fraud Prevention: To protect against fraudulent transactions and monitor for unauthorized access or misuse.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following situations:

  • Service Providers: We may share your information with third-party vendors who assist with payment processing, delivery services, and app maintenance.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests from public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, we may transfer your information to the new entity.

4. Security of Your Information

We use industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure. These include encryption, secure servers, and access controls. However, no method of transmission over the Internet or mobile device is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

You have the right to:

  • Access and Update Information: You may access or update your personal information through your account settings.
  • Opt-Out: You may opt out of receiving marketing emails by following the unsubscribe instructions provided in the emails.
  • Delete Information: You may request the deletion of your account and personal data by contacting our support team. However, we may retain certain information for legal or business purposes.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal obligations, resolving disputes, and enforcing our policies.

7. Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we discover that a child under 13 has provided us with personal information, we will delete such information immediately.

8. Third-Party Links and Services

Our app may contain links to third-party websites, services, or advertisements that are not operated by us. We are not responsible for the privacy practices of third parties. We encourage you to read their privacy policies before interacting with them.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted in the app, and we will notify you of significant changes through the app or by email.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

info@hamodmart.com

+201222225464